Easydry environmentally friendly towels

We at P&J Palmer are doing our bit for the environment, we a proud to announce our partnership with Easydry towels based in Ireland. Hear is a little information about these great in salon environmentally friendly towels 


Environmentally friendly With Easydry we no longer have to launder cotton towels (or send them out to be laundered) which eats up precious energy with washing and, especially, drying.
Every product in the range is made from certified renewable sources, where trees are planted for every one harvested and so helping to stop deforestation.

o Made from renewable sources
o Completely recyclable (a recycling bag is included in every box)
o 100% biodegradable (within three months)
o All packaging is compostable
o 100% Hygienic
o Absorbent

We know you care about our environment and so do we xXx

Receptionist required

Receptionist

Job purpose:

As the first and last point of call the Front of House is a key employee for driving business by up selling retail and services that are being booked. Utilization of the whole appointment system and of individual stylist columns therefore means maximization stylist resource and salon turnover.

The ideal receptionist needs to represent the P&J Palmer brand values, quality, passion, creativity and professionalism in all aspects of behavior, for example dress language and attitude at work. Receptionist must be highly diplomatic, discrete and trustworthy with strong sale techniques and must be a positive team player.

Knowledge, Skills, Experience and Expertise:
Communication and people skills to inspire, inform, encourage and resolve issues
Sharp, on the ball, good common sense skills, able to multi task and work well under pressure.
Ideally have worked in high-pressure customer care environment.
Understanding all aspects of the hairdressing industry and of changing fashions and trends
Keeping up to date with new collections within the hairdressing industry
Being aware of stylist timing and capability on the salon floor.
Open minded to learning new skills and the ability to pass these on.
Impact influence and key relationships:
Clientele - being seen in control, and an ambassador of P&J Palmer
Salon manager- work closely to ensure tasks set are carried out within the working salon.
Stylists-ensure timing of appointments reflect capabilities
Assistants-salon maintains the P&J Palmer brand principles throughout the working day.

Job Responsibilities:
Main responsibilities

Customer Care

Ensuring all services provided is to the P&J Palmer standard/brand principles and improvements are continually sought through feedback from the team and clientele.
Complaints/queries to be recognized and solved with the support from their managers on decisions made.
Salon organization and planning

Overseeing efficient time management and utilization of the whole appointment system and of individual stylist columns therefore means maximization of stylist resource and salon turnover.
Front of house rotas and cover.
Monitoring appointment book and ensuring the salon has right number of different level stylists at the busiest times, and days off at the quieter times. Calling in more staff if required.
Sales

Salon turnover - analyzing and knowing past and current performance and identifying ways to improve and informing manager.
Retail sales - off the street sales and advice. Reviewing current ranges and promotions for feedback to manager
Daily cash up - Efficient and accurate daily reports Salon operations
Keeping the P&J Palmer brand principles maintained within the salon
The completion of Salon risk assessments, health and safety issues are carried out on a daily basis
Other duties

Assisting manager in projects and requests
Assisting manager is salon security, opening and locking the salon.

Trainee / Apprentice required

Trainee / Apprentice

Job purpose:
Assist and learn from stylists how to provide P&J Palmer hairdressing services to valued clientele, support other salon members with their duties at the same time as achieving their Apprenticeship to include Key Skills and N.V.Q. Level 2 in Hairdressing.

An ideal assistant does not require previous experience within a salon environment. They must be able to maintain the P&J Palmer brand principles when performing any service in the absence of a stylist for example shampooing, head massage, promoting backwash products. Their personality must also reflect the P&J Palmer brand showing passion, creativity and quality to become leaders within hair fashion world.

Knowledge, Skills and Experience:

Knowledge:
Understanding of all aspects of the hairdressing industry and of changing fashions and trends
Keeping up to date with new collections within the hairdressing industry

Skills and experience:
General knowledge of how a salon runs and has the ability to learn and the potential to grow within the company
Respecting, all educators and assessors and being attentive to tasks set and education given.
Able to communicate with all types of customers, listening to their needs and informing the stylists of any relevant information.
Informing clients of the service that is being provided [for example shampooing], thus educating the client on products which could lead to generating maximum income with client satisfaction.
Ability to learning new skills and the ability to pass these on.
Communication and people-ability to inspire inform and share ideas to other members of the team.

Impact influence:
Brand ambassador- the interaction with clients and their influence on assistants
Contribute to that salon being seen as the best salon in the community
Key relationships:
Salon manager, Appointed Assessor, In-salon Educator, stylists and assistants.
Job Responsibilities:
Main responsibilities

Customer service

Playing a part in preparing the client ready for their stylist consultation including: refreshments, magazines, gowns and general comfort., relevant conversation to the customer, knowing how to encourage the customer to talk.
Retail sales

Advising products to the clients during cleansing and conditioning of the hair.
Training self and other assistants

Courses offered within the Company NVQ levels and completing all project work and test set by assessors by agreed timeframe
Training new assistants shampooing and massage techniques
Health and safety training
Fire procedures
Attending all in salon assessment days, and participating in periodic formal training reviews.
Providing suitable training models when requested and having them on call if needed.
Salon operations

Health and safety, keeping fire exits clear, performing skin testing prior to chemical services. Wearing required P.P.E.
Assisting stylists with preparing clients for and during the service being provided, this may include neutralizing, removing colours and blow drying hair under supervision if required.
Housekeeping, keeping salon tidy, and reflecting the P&J Palmer brand principles
Assisting in the general security of the salon.
Other duties

Keeping a positive salon atmosphere
Promoting P&J Palmer and its brand principles
Attendance at salon opening and after darks.

Salon manager required

Salon manager job description

Job purpose:

Day to day running of an efficient and friendly salon reflecting the P&J Palmer brand principles and service standard where employees maintain a highly creative, passionate approach to all aspects of the hairdressing industry. Therefore creating a professional yet exciting working environment.

As a salon manager you must ensure the P&J Palmer brand values are maintained at all times: Quality, Passion, Creativity and Professionalism. You must ensure the following objectives are met:

·Increase salon turnover in accordance with targets

·Motivate and grow your team to create repeat business

·Create and maintain a superb environment for customers and team alike

·Maintain and control all aspects of health and safety legislation in your salon.

Knowledge, Skills and Experience:

Knowledge:

·An understanding of all aspects of the hairdressing industry Of changing fashions and trends

·Keeping up to date with new collections within the hairdressing industry

Skills and experience:

·Managerial and business-organisation, delegation planning for unforeseen circumstances

·Open minded to learning new skills and the ability to pass these on

·Communication and people-ability to inspire, inform, encourage and resolve issues

Impact influence and key relationships:

Impact influence:

· Staff – be aware of power and the influence of your actions on your team

· Clientele – being seen in control, diplomatic, as a decision maker and an ambassador of P&J Palmer

· Local business aware of positive impact in local community, respected and a good employer

Key relationships:

·Area manager, occasional correspondence with directors

·Other salon managers and assistant manager

·Receptionist, stylists and assistants

Main responsibilities

Sales and profitability

·Salon turnover and profit – analyzing and knowing past and current performance and identifying ways to improve.

·Retail sales – reviewing individual sales, setting targets, reviewing current ranges and promotions for feedback to head office

·Daily and weekly cash up – accuracy, reconciliation, the link with daily sales to staffing and weekly and monthly planning.

Customer Care

·Ensuring service provided is to the P&J Palmer standard / brand and improvements are continually sought through feedback from the team and clientele

·Complaints / queries to be recognised and solved at the earlier stages (receptionist) with the support from managers on decisions made

Team Management

·New staff induction for salon

·All staff holidays are sufficiently covered

·Staff schedules for training and working hours

·Staff punctuality, sickness, holidays and days off

·Staff performance management and disciplinarys

·Monthly team meetings and personal 1-2-1 with staff

·Keeping the team happy and motivated, maintaining the P&J Palmer brand, to ensure positive attitude is reflected around the salon

·Ensure all employees are working to their job descriptions

Salon operations

·Keeping the P&J Palmer brand maintained within the salon, ensuring imagery and information around the salon to be kept up to date ·Reception cover – being available to assist front of house

·Ensuring salon runs smoothly, professionally for example following the service system and maintaining a superb environment for clients and employees.

·Stock levels are maintained to provide correct service and at the same time balancing maximum profit with minimum spend

·Fire procedures; ensure staff awareness of the meeting point and evacuation procedures. Appoint a fire marshal to carry out these requirements

·Legal break requirements how many minutes break to how many hours worked, allowances for the under 18s

·Salon risk assessments of health and safety issues are carried out on a daily basis and any action lists completed

Local marketing

·Driving local businesses through offering corporate discounts

·Informing area manager to contact local press about occasions in salon for example, salon birthdays, refurbishments, promotions, deals and offers

·Using all in salon marketing material and systems to increase business.

Other duties

·Assisting area manager in projects and requests

·Able to undertake reasonable duties assigned by the business for example; project work, training others covering for other salons ·Ensuring the salon operates to its specific opening hours and security is maintained at all times