Trainee / Apprentice required

Trainee / Apprentice

Job purpose:
Assist and learn from stylists how to provide P&J Palmer hairdressing services to valued clientele, support other salon members with their duties at the same time as achieving their Apprenticeship to include Key Skills and N.V.Q. Level 2 in Hairdressing.

An ideal assistant does not require previous experience within a salon environment. They must be able to maintain the P&J Palmer brand principles when performing any service in the absence of a stylist for example shampooing, head massage, promoting backwash products. Their personality must also reflect the P&J Palmer brand showing passion, creativity and quality to become leaders within hair fashion world.

Knowledge, Skills and Experience:

Knowledge:
Understanding of all aspects of the hairdressing industry and of changing fashions and trends
Keeping up to date with new collections within the hairdressing industry

Skills and experience:
General knowledge of how a salon runs and has the ability to learn and the potential to grow within the company
Respecting, all educators and assessors and being attentive to tasks set and education given.
Able to communicate with all types of customers, listening to their needs and informing the stylists of any relevant information.
Informing clients of the service that is being provided [for example shampooing], thus educating the client on products which could lead to generating maximum income with client satisfaction.
Ability to learning new skills and the ability to pass these on.
Communication and people-ability to inspire inform and share ideas to other members of the team.

Impact influence:
Brand ambassador- the interaction with clients and their influence on assistants
Contribute to that salon being seen as the best salon in the community
Key relationships:
Salon manager, Appointed Assessor, In-salon Educator, stylists and assistants.
Job Responsibilities:
Main responsibilities

Customer service

Playing a part in preparing the client ready for their stylist consultation including: refreshments, magazines, gowns and general comfort., relevant conversation to the customer, knowing how to encourage the customer to talk.
Retail sales

Advising products to the clients during cleansing and conditioning of the hair.
Training self and other assistants

Courses offered within the Company NVQ levels and completing all project work and test set by assessors by agreed timeframe
Training new assistants shampooing and massage techniques
Health and safety training
Fire procedures
Attending all in salon assessment days, and participating in periodic formal training reviews.
Providing suitable training models when requested and having them on call if needed.
Salon operations

Health and safety, keeping fire exits clear, performing skin testing prior to chemical services. Wearing required P.P.E.
Assisting stylists with preparing clients for and during the service being provided, this may include neutralizing, removing colours and blow drying hair under supervision if required.
Housekeeping, keeping salon tidy, and reflecting the P&J Palmer brand principles
Assisting in the general security of the salon.
Other duties

Keeping a positive salon atmosphere
Promoting P&J Palmer and its brand principles
Attendance at salon opening and after darks.